1. Introduction
The Unlocal Group Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ESCAPE Business System platform ("Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password, and profile details
- Business Information: Data you enter in templates (vision, goals, financials, etc.)
- Communication: Messages with ESCAPE AI and support inquiries
- Payment Information: Processed securely through our payment provider (Stripe)
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, error logs
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Personalize your experience and ESCAPE AI responses
- Process payments and manage subscriptions
- Send important updates and communications
- Improve our Service and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services:
- Firebase (Google): Authentication and database services
- Anthropic: AI-powered coaching features (Claude)
- Stripe: Payment processing
- Vercel: Hosting and deployment
- HighLevel: Community and marketing platform
Each of these services has their own privacy policy governing their use of your data.
5. ESCAPE AI and Your Data
When you use ESCAPE AI:
- Your conversations are used to provide personalized responses
- Business data you've entered may be referenced to give context-aware advice
- Conversations are processed by Anthropic's Claude AI
- We do not use your data to train AI models
- Conversation history is stored to maintain continuity
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Some data may be retained for legal compliance
- Aggregated, anonymized data may be retained for analytics
7. Data Security
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Secure authentication through Firebase
- Regular security assessments
- Access controls and monitoring
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise these rights, contact us at hello@theunlocal.com.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your data may be transferred to and processed in countries other than Canada, including the United States (where our service providers operate). We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
The Unlocal Group Inc.
141 4th Avenue East
Regina, Saskatchewan, Canada S4N 4Z9
Email: hello@theunlocal.com
Phone: 639-399-4848